On-line booking- password changes:

We will be migrating to a new software system in May 2012. In order that your current password can be migrated to the new system, it must be 8 or more characters long and alphanumeric (contain at least one letter and one number). If your current password doesn't comply, please alter it now. Thanks

 

Change in Extended Hours

From 1stJuly 2011 we will be offering early morning appointments from 07:30, on Tuesdays (Dr Davison and/or Dr Costen)  and Fridays, (Dr Shelston and or Dr Costen). The late evening will be Wednesday, until 19:00, with Dr Andrzejowski, Dr Kitto and Dr Hickman

 

 

 

Urgent Access Clinics:

We have been running this system for around 18 months now. After 8 months, we polled 75 patients by questionnaire, about satisfaction with the system.

71% said they preferred it to the old system.

75% said the introduction of these clinics had improved their overall satisfaction with the Practice

The average waiting time to be seen was 39 minutes. However, we realised that a problem with the wording of our questionnaire meant that this could have been interpreted by patients as the time they waited from when they arrived, rather than the start of Urgent Access (if arriving before 10:30). Neverthelsss, it gives an estimate of how long you may have to wait. It is very variable depending on how many patients show up and how many Drs are on duty that day.

We are therefore continuing this system permanently, and may refine it as experience grows.

Please bear in mind that it isn't necessarily quicker to come along early, before 10:30. Not uncommonly, presenting in the last 15-20mins of clinic can mean your wait is shorter overall.

 

Registration
Practice Area
Pre-registration
Non-English Speakers

New Patient Registration

The Practice welcomes new patients who are residing within our practice area boundary, details of which can be found under Practice Information. Please ask for a registration form or download one here.When you register with us, we will request details of your past medical problems so as to avoid delay whilst we wait for your records to reach us.

Hand written records can take anything up to three months to arrive at the practice. Even in these days of coded computerised medical records, there is as yet no way of transferring the electronic record from practice to practice, which is particularly frustrating.

Register before you need us

Many new patients only register with us when they have a medical problem. We strongly recommend that you register when you move into the Practice area.

Other fit young professionals are rather proud of the fact that they still are registered with the family doctor where their parents live and regard it as a weakness to even consider that they might one day require an urgent appointment! It is much more sensible to plan, so that we can avail ourselves of your full medical record, ready for when we need it. PLEASE NOTE: We need to see evidence of your current home address, such as Council Tax or other utility bill, as well as identity such as birth certificate, passport or driving license.

New patients

At the time of registration, patients are encouraged to see the practice nurse for a new patient medical. This is a good opportunity to be screened for raised blood pressure, and kidney problems, as well as general health advice. If you are attending for a new patient check with the practice nurse, you may find if more convenient to bring a fresh urine sample with you rather than produce one at the time. The receptionist will happily provide you with a suitable container for this.

If you are on repeat medicines, we would like you to come and see one of the GPs so that they can be set up on our system. It maybe that your Dr can recommend some changes in light of new developments, or that the quantities need adjusting. Some practices have different approaches to prescribing, such as generic rather than proprietary, or the length of esch prescription. We generally issue 2-monthly prescriptions, but this is at the discretion of the Dr and certain medicines, such as controlled drugs, can only be issued for 1 month at a time.

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website