On-line booking- password changes:

We will be migrating to a new software system in May 2012. In order that your current password can be migrated to the new system, it must be 8 or more characters long and alphanumeric (contain at least one letter and one number). If your current password doesn't comply, please alter it now. Thanks

Change in Extended Hours

From 1stJuly 2011 we will be offering early morning appointments from 07:30, on Tuesdays (Dr Davison and/or Dr Costen)  and Fridays, (Dr Shelston and or Dr Costen). The late evening will be Wednesday, until 19:00, with Dr Andrzejowski, Dr Kitto and Dr Hickman

Urgent Access Clinics:

We have been running this system for around 18 months now. After 8 months, we polled 75 patients by questionnaire, about satisfaction with the system.

71% said they preferred it to the old system.

75% said the introduction of these clinics had improved their overall satisfaction with the Practice

The average waiting time to be seen was 39 minutes. However, we realised that a problem with the wording of our questionnaire meant that this could have been interpreted by patients as the time they waited from when they arrived, rather than the start of Urgent Access (if arriving before 10:30). Neverthelsss, it gives an estimate of how long you may have to wait. It is very variable depending on how many patients show up and how many Drs are on duty that day.

We are therefore continuing this system permanently, and may refine it as experience grows.

Please bear in mind that it isn't necessarily quicker to come along early, before 10:30. Not uncommonly, presenting in the last 15-20mins of clinic can mean your wait is shorter overall.