Noticeboard

COVID-19

Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances, which are set to worsen over winter with the 2nd COVID wave.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period.

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure.Thank you

HGV/PCV Medicals- £99!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

Your Data Matters to the NHS ...

Crystal Peaks Medical Centre

At Crystal Peaks Medical Centre we take pride in delivering high quality care and run clinics for chronic disease management and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery including joint injections, childhood vaccinations, contraceptive implants and coil fitting.

We have allied professionals working on site delivering counselling and cognitive behavioural therapy (IAPT workers), as well as physiotherapists and our midwife.

This website will help you make the most of our services, which include booking appointments and prescriptions on-line. You will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and we welcome constructive feedback.

Dr Gillgrass

It is with tremendous sadness that we have to announce the death of one of our GP Partners, Dr Gillgrass. Kirsty was a remarkably intelligent, industrious and caring individual and colleague who will be sorely missed. Our thoughts are with her family and friends, and we would request our patients' understanding at this is difficult time for all staff at Crystal Peaks Medical Centre.

Coronavirus - Latest Guidance

We would like to assure all of our patients we are open for business. We are offering face to face appointments when necessary after firstly receiving a telephone consultation.

Screening Appointments

We would like to encourage any patients who are due their cervical screening tests to please contact the surgery to book an appointment. We would like to assure patients that when attending the surgery we are doing our upmost to adhere to government guidelines and provide a safe environment for all patients. Please ensure when attending the practice for any reason a face covering is worn.

We would also like to encourage patients to attend any mammogram appointments at the hospital, and to return their colon cancer screening kits when eligible patients (60-74 every two years) receive them. If you are overdue your bowel cancer screening appointment, please watch the below video for more information:

https://gpvideolibrary.wistia.com/medias/gasdzz2ik6

Please see link below for further information on important signs and symptoms:

https://www.nhs.uk/conditions/cancer/symptoms/

If you are referred on a 2 Week Wait Referral, please watch the video below for more information on what happens next:

https://gpvideolibrary.wistia.com/medias/7nec0uefhh

Electronic Prescription Service (EPS)

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from Monday 24 August 2020.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Call Recording

Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.

The purpose of call recording is to provide an exact record of the call which will:

• Protect the interests of both parties;

• Help improve Practice performance and best practice;

• Help protect Practice staff from abusive or nuisance calls;

• Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;

• Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;

• A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

For further information please contact the surgery.

(Site updated 20/11/2020)