Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure. Thank you



HGV/PCV Medicals- £110!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

Practice Email

Please be aware that our email address is not for clinical enquiries, and any such emails will be returned to sender.


Lady_bp_checkAll the Doctors and Nurses work to appointments. Demand for appointments has increased over the years; we are still trying to keep up with demand and have made major changes to the appointment system to provide a better service. You can now book advance Dr and Nurse appointments on line (you need to register for SystmOne Access- bring a passport, driving license, or birth certificate for children/adolescents as proof of identity) We are also now trialling Health Care Assistant appointments,but please note you must have been requested to have bloods taken by a nurse or Dr. You can't just book in for any blood tests you would like to have!

Book in Advance Appointment or Urgent Access?

We run two types of appointment. In the mornings between 08:30-10:10, we have 10 minute slots available to Book in Advance, and of course you choose which Dr you see. If you have a complicated problem, or multiple problems, you must book a double appointment.

Between 10:10-12:30, we run Urgent AccessYou need to ring up between 8 and 10 am to book these on the day.  This type of consultation is to deal with recent-onset problems, that are concerning or worrying you, which cannot wait for a routine Book in Advance Appointment. Due to the nature of the clinic, you cannot choose which Dr you see (exceptions may be made for certain female/male preferences where there is an alternative Dr available that day). They are not for chronic (ie longstanding) problems, nor for "lists" of problems as it is unfair to keep the other patients waiting.

Extra appointments

If all the Book in Advance afternoon appointments have been taken, and your problem is clinically urgent, such that it cannot wait until the following day's Urgent Access Clinic, you may be asked to attend at the end of evening surgery. Certain problems can be allocated to 'Extras' by the reception staff directly, for example a request for emergency contraception.

In other cases the receptionist will need to discuss with the Dr-on-call whether or not the problem justifies an emergency slot. Patients attending as 'extras' will usually be seen in order of arrival unless there are special circumstances. Please be patient, as clinics often over-run.

Satellite Hubs

Evening and weekend appointments are available to patients of the practice.  You can book appointments for these services through the practice or by contacting 111 when we are closed. We ware able to view all available appointments and book you in. Your appointment will be at one of the satellite hubs. Appointments are also available on Bank Holidays, however they may not be available at all sites.

To find out more please ask the practice or visit


On-line Booking

First you must register for Systmone online. Once complete, you will have access to advance appointments and also be able to order your repeat prescriptions on-line. Please note that it is not possible to secure Urgent Access appointments on-line. We would be grateful if you would please cancel any appointment that you cannot make in reasonable time, so that someone else may utilise it. Here is the link for Systmone online: 

Please note that blood tests may only be taken in the mornings

therefore, do not book in on-line with a Nurse or our Health Care Assistant, in the afternoon, or you will have a wasted journey. Similarly, there are designated Well Woman Clinics, which we would prefer that you book into for cervical smear tests. If you wish to book in for an annual Diabetic Review, you need to book a double appointment in one of the general clinics in the morning, or a single in the designated Diabetes Clinic. 


  • If you decide that your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.
  • Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.
  • If you have several different problems to discuss, please make a longer appointment or separate appointments. Your doctor has only 10 minutes for each routine consultation, which includes recording the consultation and any prescriptions.
  • If there is a possibility you have a contagious illness, you will be asked to wait in one of the treatment rooms away from the main waiting area. Similarly, if you are undergoing chemotherapy, please advise the receptionist you will place you in one of the treatment rooms.
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