Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure. Thank you



HGV/PCV Medicals- £110!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

Practice Email

Please be aware that our email address is not for clinical enquiries, and any such emails will be returned to sender.

Friends and Family

Friends and Family Test

As of 1st December 2014 all GP Practices will be asking patients to complete the Friends and Family test questions that will be monitored by NHS England on a monthly basis.

This means during your visit to the surgery, you will be asked to complete the questionnaire and provide any feedback on the practice/ consultation/ care you have received. For example, one question asked is:

'We would like you to think about your recent experiences of our service. How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?'

Your feedback is anonymous and will be valuable to the Practice; it will give us information on what our patients think we do best and will also give us information on areas where we need to improve.

The Friends and Family Test has already been used in hospitals across the country and has proved a useful tool in obtaining patient experiences.

For more information, please visit:

Completing the Friends and Family Test

If you would like to complete the Friends and Family Test, you can find the questionnaires located on the front reception desk, and in the waiting area.  Alternatively you can click on the 'Have your say' link 'Friends and Family Test' to complete electronically.


Thank you to all of those who have provided feedback. Please see the Friends and Family Results tab for feedback.

The below comment we received from one person's anonymous feedback:

I find it very difficult to obtain an appointment. I feel that you do not carer for workers. I am disappointed that I had to sit and wait 1 hour and 10 minutes in urgent access when I felt really unwell. I am astonished that you put up the number of appointments that go unattended. The information displayed should be positive and upbeat and this is not. To get a future dated appointment it's weeks in advance. When you arrive at the surgery the place is empty. My family and I have to take a day off sick to attend a routine appointment. There is no follow up or continuity. The best practices are to know your patients and preventative medicine.

- Anonymous on January 2019
We apologise for the delay of 1 hour 10 minutes to see the GP. Unfortunately at times our GP’s do not run to exact time due to demands and emergencies that arise on the day however we appreciate the 1 hour 10 minute waiting time is not acceptable. If patients in the waiting room need medical attention upon arrival for symptoms such as chest pain, shortness of breath or disorientation they will be seen as a priority and will not be left waiting in the reception area. If you feel ill, you can wait in a separate room if one is available. We also now have extra catch up slots and longer surgeries to try to cut down on the waiting time.

We offer extended hours to help accommodate patients such as our working population however all of our patients have access to these appointments. These hours include early morning surgeries on a Tuesday and Friday morning, late night surgeries on a Wednesday evening, one Saturday morning surgery per month along with opening Thursday afternoons at full capacity which some local practices do not offer. As an addition to this we offer appointments at Woodhouse Medical Centre, our Satellite Hub, 7 days a week from 8am – 10pm where our GP’s offer their services out of hours. Our reception team are able to book appointments at the hub directly from Crystal Peaks Medical Centre.

We appreciate the waiting time for a routine appointment is not ideal however, if you need to be seen urgently we run Urgent Access daily.

We display the number of non-attendances in the surgery to encourage patients to understand what effect it has on other patients when they miss appointments and to encourage them to cancel any appointments they are unable to attend in the future. This has a knock on effect on the waiting time for a routine appointment as mentioned in the above feedback.

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