Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure. Thank you



HGV/PCV Medicals- £110!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

Practice Email

Please be aware that our email address is not for clinical enquiries, and any such emails will be returned to sender.

On-line services- how to register

You are able to book appointments with a GP or Practice Nurse, or order your repeat medication, on-line, through SystmOne. Most recently we have enabled access to your detailed coded medical record. Please click here

First, you must register for this service. You need to come to reception, with a means of identification such as photo driving license, passport or, if you have neither of these, a birth certificate and to fill in our application form which is available upon request at reception. Alternatively, please complete the application form below by following the link and drop off at reception with a form of ID.

Online Services Application Form

Online Services Proxy Access Application Form

Please be aware that all children aged 11 and over will have to have a competency assessment before we enable access to a parent/ carer. At the age of 11 a child's online profile will automatically be disabled until this competency assessment has been carried out and every year thereafter this is to be reviewed.

Please note that for children 15 years and over, they require to enroll for this service themselves, for confidentiality reasons.

For more information on the service, please see reception or contact the surgery.

NB: Your password for your online profile will have to be at least 8 characters long and alphanumeric (ie contain a mixture of  at least one letter and one number).


The NHSApp has now also gone live, using the app you can:

  • Use the online symptom checker
  • 111 online
  • Book/ cancel appointments
  • Order repeat prescriptions
  • View your health record
  • Set organ donation and national data opt out preferences

Patients not already registered for online services are required to upload a driving licence or a passport. Existing users of online services can use the linkage key (otherwise known as passphrase or account ID) information provided upon registering for online services at the practice.

For more information on the NHS App, please visit the below:

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website