Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure. Thank you



HGV/PCV Medicals- £110!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

Practice Email

Please be aware that our email address is not for clinical enquiries, and any such emails will be returned to sender.

Your Sheffield Health and Care Record

Information used to support care

When you see a doctor, nurse or any other health or social care professional, we ask you to share information about yourself. This helps us offer treatment and care adapted to your needs. We keep a record of relevant information, which may be written down or held on a computer. This record is known as your health, medical or care record.

From now on, all of our patients medical records will have 'Implied consent' to share the record with other healthcare providers unless you specifically request your record not to be shared. You can also 'dissent' to certain parts of your record to be hidden but the rest of your record 'shared'. Please note, by not agreeing to sharing your records you may not always receive the best available service that meets your specific needs.

We will not share your record with healthcare providers who are not involved in your treatment.

If you would like to dissent to sharing your records, please contact reception who will amend your records accordingly.

Please follow the below links for further information:

Record Sharing - Information for patients

Record Sharing Poster for Patients

Sharing Your Records with HSCIC

The Health and Social Care Information Centre (HSCIC) is the national NHS organisation with a legal responsibility to collect data as people make use of the NHS and social care services.

The data is used locally and nationally to help with planning, managing your care, supporting research into new treatments, identifying trends and issues and so forth, and is used to try and make services better for all.

Your right to opt-out

You can choose not to have anything that could identify you shared beyond your GP practice.

You can also choose for the HSCIC not to share information it collects from all health providers any further.

Please ask at reception for an opt-out form if you do not wish to share your personal confidential information for purposes other than your own care and treatment.  



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