Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure. Thank you



HGV/PCV Medicals- £110!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

Practice Email

Please be aware that our email address is not for clinical enquiries, and any such emails will be returned to sender.

Families, Children & Young People

At Crystal Peaks, we strive to ensure the surgery is a welcoming, pleasant environment for children and families. With this is mind we hope to foster a positive relationship with the surgery and the NHS. A friendly smile at check in through to the nurses, doctors and other staff who go out of their way to reach out to children and young people during consultations ensures this.

When necessary, our DBS-cleared receptionists may take care of a young child if their parent needs to speak with a Dr alone, but has no option other than to bring their child. We provide a full range of contraceptive services for young women and engage in opportunistic sexual health promotion and screening without having to attend the Central Health Clinic in Sheffield. We also provide IUCD and implanon fitting/ removal services. For an appointment to discuss long acting reversible contraception, please make an appointment to see the GP or follow the link below for more information:

We have a midwife who runs a clinic at the surgery every Wednesday and a Breast Feeding Support Worker who occasionally runs by the side of the midwife to offer any support to new mums.

Please see below relevant links that you may find useful:


Sheffield City Council



Sheffield City Council - Support and Advice for Families



Sheffield City Council – Positive Parenting



Sheffield City Council – Children’s Social Care Services

Common Childhood Conditions

NHS Sheffield have produced a very helpful guide to common childhood conditions. This gives lots of practical advice on how to manage such conditions at home, and when you should seek advice from a health professional.

Common Childhood Conditions

Healthier Together

The Healthier Together website provides advice for parents, young people and pregnant women. The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered.

Please follow the link to be taken to the webpage:

Healthier Together


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