Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure. Thank you



HGV/PCV Medicals- £110!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

Practice Email

Please be aware that our email address is not for clinical enquiries, and any such emails will be returned to sender.

Urgent Access Clinics in the mornings at Crystal Peaks MC

We are always looking for ways to improve access and have tried a number of initiatives over the past few years.  Having attended a regional workshop on Access, we were encouraged by the experiences of practices that moved from a system of a mix of “book on the day” and “book in advance” (as we have presently), to having an element of “open access”, or “drop in” surgeries.

Changes to ‘Urgent Access’
As of Wednesday 17th April 2013 to obtain an Urgent Access appointment, please ring reception between 8-10am, if you deem that your problem is urgent. You will be given an allotted time to attend. The Dr will endeavour to see you as close to this allotted time as possible. Once all the urgent access appointments are taken, you will be advised to either ring at 2pm for cancellations or may attend the Walk In Centre or be offered an appointment at our satellite hub which is based at Woodhouse Medical Centre. Appointments are available weekdays from 6pm - 10pm and weekends 10am - 6pm.

Morning surgeries:

Appointments from 08:30 to 10:10 will be “book in advance”

From 10:20 to 12:20 will be “urgent access”


Evening surgeries:

Will have a mixture of "book in advance" and "book on the day" appointments.

Rules for Urgent Access

  1. Patients must ring reception between 8am - 10am, if you deem your problem is urgent.  You will be given an allotted time to attend. 
  2. Patients cannot choose which Dr they wish to see, but can request male/female (if available) for examinations of an intimate nature
  3. Please be respectful to others and do not bring a “list” of problems to these consultations, as they are not intended for dealing with a long-standing or complex problem, which is better dealt with through a “book in advance” appointment.  You may be asked to book an advance appointment if the problem is not urgent and needs more time. Remember you may ask to book a double “book in advance” appointment if you have several problems you wish to discuss. This will allow the Dr to do their best to help you without inconveniencing others by making them wait longer.
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