Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure. Thank you



HGV/PCV Medicals- £110!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

Practice Email

Please be aware that our email address is not for clinical enquiries, and any such emails will be returned to sender.

Vulnerable Adults

At Crystal Peaks Medical Centre, we pride ourselves on providing high quality proactive care to our patients who may be in circumstances that make them vulnerable.

Many of our staff have been trained in learning disability awareness as well as commencement of annual health checks that have been run for the first time this year. If you or a person you care for feel that you would benefit from a learning disability annual health check, please contact reception who will pass your details on to the appropriate staff member and will make arrangements if necessary.

It is also important to us that any adult who feels they are suffering a form of abuse report it to us immediately. We can assure you that any information you tell us will be dealt in a sensitive and caring manner. All staff at the surgery has had suitable training in safeguarding and know how to handle safeguarding complaints should the need arise for a problem to be reported.

Please see below relevant links that you may find useful:

Social Services

Substance Misuse Service – The Fitzwilliam Centre



Sheffield Alcohol Support Service (SASS)



Domestic Abuse Helpline




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