Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure. Thank you



HGV/PCV Medicals- £110!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

Practice Email

Please be aware that our email address is not for clinical enquiries, and any such emails will be returned to sender.

People Experiencing Mental Health Conditions

At Crystal Peaks Medical Centre, we pride ourselves on providing high quality proactive care to our patients experiencing either acute or enduring mental health problems/ conditions.

We liaise closely with our IAPT Team (Improving Access to Psychological Therapies) who run clinics throughout the week here at the surgery. Patients with high anxiety levels find it comforting visiting a surgery they are familiar with rather than travelling to an unknown location.

 If you are attending the surgery for a routine appointment and find coming to the surgery a difficult task, please inform reception who will try to book you into the first available or last appointment slot or provide you with a separate room upon arrival if available.

We also find liaising with relatives is very important in dementia care, especially when they are geographically distant; we always log their details on the patient record and involve them whenever appropriate, given appropriate patient consent, keeping them updated on developments. If you feel this would be of benefit to a family member or you care for a person with dementia and would find this service useful, please contact reception who will give you more information on how this can be done.


Please see below relevant links that you may find useful if you experience poor mental health:


Sheffield City Council – IAPT



Sheffield Mental Health Guide



Alzheimer’s Society 

Dementia Cafe

Please see attached dates of Dementia Cafe meetings within the local area:

Dementia Cafe Dates

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